After-sales Service – junchenfactory.com

Full-Cycle One-Stop Customer Care

Junchen’s after-sales division offers full-range professional support running through every phase of your cooperation, from project initiation to return and exchange procedures.

We provide on-site support upon request to coordinate solutions and address all your project demands efficiently. Our service crew is composed of certified cosmetic technicians plus professional packaging designers, who can develop exclusive packaging concepts for promotions, holidays and special marketing activities.

Full-process Project Tracking & Customized Service

Rapid Customized One-on-One Service

Each client is assigned a dedicated service specialist to oversee the whole order chain, including quotation negotiation, production follow-up and final doorstep shipment.

Customizable Warranty Schemes

All goods are packed with corrugated cartons and shockproof foam to avoid damage during transit. We also support a 2% positive/negative quantity deviation clause for mass production orders.

Customizable Warranty Schemes

Different cosmetic OEM projects have distinct risk guarantee standards, hence we supply flexible, adjustable warranty plans to fit each client’s unique cooperation conditions.

24/7 Year-Round Support Hotline

Customer satisfaction is our core pursuit. We have designed complete post-cooperation service mechanisms to continuously assist you after order delivery. Mutual trust and long-term win-win collaboration are our persistent business tenets in domestic operations.

Our team is always ready to respond to your inquiries and solve problems for you.